About PS² Practice Management
A Company of ASPS. Built for Plastic Surgery.
PS² Practice Management was founded with one purpose: to help plastic surgery practices build stronger businesses through practical, customized consulting.
Unlike firms that divide their attention across multiple healthcare specialties, PS² focuses exclusively on plastic surgery. That singular focus allows us to provide recommendations grounded in the unique operational, financial, staffing, and patient experience challenges practices face every day.
Because we've spent years working alongside plastic surgery teams, we know that every practice is different. A challenge that looks like a marketing issue may actually be a workflow problem. A staffing concern may stem from unclear roles or inconsistent leadership. Low consult conversion may have less to do with the patient and more to do with the systems supporting the team.
That's why we don't start with a predefined solution. We start by understanding your practice.
Why Being a Company of ASPS Matters
We believe board certified plastic surgeons deserve consulting partners who are just as dedicated to the specialty as they are.
As a company of the American Society of Plastic Surgeons (ASPS), PS² shares that commitment by dedicating our consulting exclusively to board certified plastic surgeons and plastic surgery practices.
Unlike consulting firms that work across multiple healthcare specialties, we don't adapt strategies from unrelated fields. Every recommendation is built around the operational, financial, staffing, and patient experience realities of plastic surgery.
By remaining focused on one specialty, we help practices strengthen their businesses while supporting the long term success of plastic surgery.
Whether you're leading a private cosmetic practice, an academic department, or a hospital affiliated program, our focus remains the same: helping plastic surgery practices operate more effectively and grow with confidence.
Exclusive Focus on Plastic Surgery: We work exclusively with board certified plastic surgeons and plastic surgery practices, never across unrelated medical specialties.
National Perspective: Experience supporting practices across the country.
Practical Implementation: Recommendations built for real world execution.
Committed to the Specialty: Our work is focused on helping strengthen plastic surgery practices and the profession they support.
A Customized Approach to Practice Growth
No two practices have the same goals, team structure, patient population, or opportunities for growth.
Our consulting is designed around your practice, not a standard methodology.
Depending on your needs, we may evaluate consult conversion, patient flow, staffing, leadership, workflow design, financial performance, marketing coordination, operational efficiency, or patient experience. More importantly, we help determine which opportunities deserve attention first, so your time and resources are focused where they can make the greatest impact.
Our recommendations are practical, measurable, and designed to work within the realities of your practice.
Who we work with
We work with organizations across the plastic surgery specialty, including:
Private plastic surgery practices
Cosmetic and reconstructive practices
Hospital affiliated plastic surgery programs
Academic departments
New practices preparing for launch
Established practices seeking operational improvement, growth, or leadership support
Whether you're building a new practice, navigating growth, or addressing operational challenges, our consulting is tailored to your unique goals and circumstances.
How We Help Plastic Surgery Practices
Our consulting services include:
Practice operations and workflow improvement
Staffing assessments and organizational structure
Leadership and manager coaching
Patient care coordinator training
Consult conversion and case acceptance
Cosmetic growth strategy
Marketing oversight and vendor coordination
Financial analysis and strategic planning
Startup planning and implementation
Patient experience improvement
Every proposal is customized. Some practices need help refining existing systems. Others need guidance building them from the ground up. Our role is to help you identify the opportunities that will have the greatest impact and create a clear plan for moving forward.
Meet Consulting Team
Our consultants bring specialized experience in plastic surgery practice management, financial performance, operations, growth strategy, and implementation. We combine strategic insight with practical execution to help practices make meaningful improvements.
Jennifer Cross, Plastic Surgery Practice Consultant
Chief Operating Officer, PS² Practice Management
Jennifer Cross is a healthcare management leader with deep experience in business development, operations management, and strategic planning. She works with plastic surgery practices and healthcare organizations to evaluate financial performance, identify operational opportunities, and support data driven decision making. Her detail oriented approach helps leadership teams turn financial insight into practical next steps for growth and improvement.
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Plastic surgery practice financial analysis and performance review
Strategic planning for plastic surgery practices and healthcare organizations
Business development strategy
Practice operations evaluation and improvement planning
Operational strategy development for growing plastic surgery practices
Organizational planning and leadership support
Practice growth planning through operational and financial alignment
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Financial statement analysis and performance benchmarking
Strategic planning and business growth initiatives
Practice operations management and workflow evaluation
Business development planning for plastic surgery practices
Revenue cycle and financial performance insights
Data analysis to support operational decision making
Operational improvement planning based on financial trends
Leadership collaboration and executive level strategy discussions
Identifying operational and financial opportunities within plastic surgery practices and academic institutions
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Extensive experience in healthcare management and business operations
Over a decade of experience in the business and operations of plastic surgery, including leadership roles with the American Society of Plastic Surgeons (ASPS)
Background supporting medical practices and healthcare organizations, multispecialty
Collaboration with leadership teams to guide strategic planning initiatives
Experience analyzing financial data to support operational improvements
Development of actionable insights based on financial and operational trends
Supporting practice leadership with data driven decision making
Experience aligning operational strategy with financial performance goals
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Experienced healthcare management professional
Background in business development and operational leadership
Extensive experience reviewing financial statements and practice performance data
Known for a detail oriented and analytical approach to practice evaluation
Provides strategic insights that inform leadership decision making and long term planning
Amanda Taylor, Plastic Surgery Practice Consultant
Director of Consulting, PS² Practice Management
Amanda has been in healthcare since 2009 and has spent the last decade focused on the business of plastic surgery. Amanda specializes in practice operations, project management, and training. She leads PS² ’s marketing and client relationships and serves as the primary consultant and client contact. Her experience spans private practices and hospital affiliated programs, giving her a practical understanding of how to align people and processes to support practice growth. She is known for her hands on, execution focused approach and her ability to turn strategy into day-to-day operational improvements.
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Plastic surgery practice consulting
Cosmetic practice growth strategy
Practice startup planning and operational setup
Plastic surgery practice operations and workflow optimization
Patient acquisition and lead conversion systems
Patient care coordinator training and consult optimization
Vendor selection and practice technology implementation
Strategic planning for private practice and hospital affiliated programs
Manager training and coaching
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Plastic surgery practice operations and efficiency
Practice growth strategy for cosmetic and reconstructive services
Patient flow optimization and consult scheduling systems
Patient care coordinator training and sales process development
Marketing oversight and vendor management
Practice analytics, KPI tracking, and performance reporting
Staff training and team accountability systems
Workflow development and operational SOP creation
Cross functional project management for plastic surgery practices and departments
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Over 15 years of experience in healthcare operations and consulting
More than a decade focused on the business of plastic surgery
Consulting with private practice plastic surgeons and hospital affiliated programs
Experience supporting cosmetic surgery growth initiatives
Implementation of operational systems that support practice scale
Collaboration with surgeons, administrators, marketing teams, and plastic surgery billing teams
Development of patient journey frameworks that improve conversion and retention
Management of complex practice projects including startups and expansion initiatives
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Background in healthcare administration and practice operations; focus in plastic surgery and urgent care.
Healthcare industry experience since 2009
Over ten years working specifically with plastic surgery practices
Director of Consulting and primary consultant at PS²
Leads PS² marketing strategy and client relationships for consulting engagements
Known for a honest hands on, execution focused consulting style that translates strategy into operational improvements
Every Practice Has a Missing Piece.
Most practices don't need more ideas. They need clarity on where to focus first.
Sometimes it's staffing.
Sometimes it's operations.
Sometimes it's consult conversion.
Rarely is it just one thing.
More often, it's how those pieces work together.
We help practices uncover the missing piece so every improvement strengthens the whole practice.
Why Plastic Surgery Practices Need Specialized Consulting
Plastic surgery combines healthcare, hospitality, marketing, retail, and business operations in ways few other specialties do.
Every patient interaction, from the first inquiry through consultation, surgery, and long term follow up, depends on coordinated systems and clear communication.
That is why PS² focuses exclusively on plastic surgery. Our recommendations are built around the unique workflows, patient expectations, and business challenges practices face every day.
This becomes a trust section, not a dictionary definition.
When Practices Reach Out to PS²
Practices contact us for many reasons. Some are preparing for growth. Others are experiencing operational challenges that are affecting the patient experience, team performance, or financial results.
Common reasons include:
Consult conversion isn't where it should be.
Team roles and responsibilities have become unclear.
Managers need additional structure and leadership support.
Patient flow feels inconsistent or inefficient.
Staffing changes have created operational gaps.
Growth has outpaced the systems supporting the practice.
A new practice needs help building strong operational foundations.
Ready to Take a Closer Look at Your Practice Performance?
If you are evaluating how your practice converts demand into surgery, we can help you understand what is working, where opportunities are being lost, and how performance can be improved through more structured systems.
Our work focuses on bringing structure, visibility, and consistency to the systems that drive performance every day.