About PS² Practice Management
Most Practices Have Demand. We Focus on What Happens Next.
PS² Practice Management is a plastic surgery consulting firm that helps practices improve conversion, streamline operations, and drive measurable revenue performance across cosmetic and reconstructive services.
PS² was built specifically for the business of plastic surgery, not adapted to it.
Many practices have consistent demand but limited visibility into how that demand converts into surgery. As a result, performance is often inconsistent, and opportunities for improvement are difficult to identify.
Our work focuses on bringing structure, visibility, and accountability to the systems that support performance, allowing practices to measure, improve, and sustain results over time.
Rather than general recommendations, we help practices implement structured systems that can be measured, refined, and sustained over time.
Our work combines plastic surgery consulting and practice management to improve how patient demand converts into surgery.
Who we work with
We work with plastic surgery practices that have demand but need better visibility into performance, patient flow, and conversion, as well as stronger systems to support growth.
We partner with:
Private plastic surgery practices
Cosmetic and reconstructive practices
Hospital affiliated plastic surgery programs
Academic departments and multispecialty organizations
New practices preparing for launch
Established practices seeking operational improvement or growth support
What We Help Practices Improve
Our work is focused on improving performance across the business side of plastic surgery, including:
Practice operations and workflow efficiency
Staffing structure and team accountability
Financial analysis and strategic planning
Cosmetic growth strategy and patient acquisition
Patient care coordinator training and consult conversion
Marketing oversight and vendor coordination
Startup planning and operational setup
Manager training and coaching
Meet Consulting Team
Our consultants bring specialized experience in plastic surgery practice management, financial performance, operations, growth strategy, and implementation. We combine strategic insight with practical execution to help practices make meaningful improvements.
Jennifer Cross, Plastic Surgery Practice Consultant
Chief Operating Officer, PS² Practice Management
Jennifer Cross is a healthcare management leader with deep experience in business development, operations management, and strategic planning. She works with plastic surgery practices and healthcare organizations to evaluate financial performance, identify operational opportunities, and support data driven decision making. Her detail oriented approach helps leadership teams turn financial insight into practical next steps for growth and improvement.
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Plastic surgery practice financial analysis and performance review
Strategic planning for plastic surgery practices and healthcare organizations
Business development strategy
Practice operations evaluation and improvement planning
Operational strategy development for growing plastic surgery practices
Organizational planning and leadership support
Practice growth planning through operational and financial alignment
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Financial statement analysis and performance benchmarking
Strategic planning and business growth initiatives
Practice operations management and workflow evaluation
Business development planning for plastic surgery practices
Revenue cycle and financial performance insights
Data analysis to support operational decision making
Operational improvement planning based on financial trends
Leadership collaboration and executive level strategy discussions
Identifying operational and financial opportunities within plastic surgery practices and academic institutions
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Extensive experience in healthcare management and business operations
Over a decade of experience in the business and operations of plastic surgery, including leadership roles with the American Society of Plastic Surgeons (ASPS)
Background supporting medical practices and healthcare organizations, multispecialty
Collaboration with leadership teams to guide strategic planning initiatives
Experience analyzing financial data to support operational improvements
Development of actionable insights based on financial and operational trends
Supporting practice leadership with data driven decision making
Experience aligning operational strategy with financial performance goals
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Experienced healthcare management professional
Background in business development and operational leadership
Extensive experience reviewing financial statements and practice performance data
Known for a detail oriented and analytical approach to practice evaluation
Provides strategic insights that inform leadership decision making and long term planning
Amanda Taylor, Plastic Surgery Practice Consultant
Director of Consulting, PS² Practice Management
Amanda has been in healthcare since 2009 and has spent the last decade focused on the business of plastic surgery. Amanda specializes in practice operations, project management, and training. She leads PS² ’s marketing and client relationships and serves as the primary consultant and client contact. Her experience spans private practices and hospital affiliated programs, giving her a practical understanding of how to align people and processes to support practice growth. She is known for her hands on, execution focused approach and her ability to turn strategy into day-to-day operational improvements.
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Plastic surgery practice consulting
Cosmetic practice growth strategy
Practice startup planning and operational setup
Plastic surgery practice operations and workflow optimization
Patient acquisition and lead conversion systems
Patient care coordinator training and consult optimization
Vendor selection and practice technology implementation
Strategic planning for private practice and hospital affiliated programs
Manager training and coaching
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Plastic surgery practice operations and efficiency
Practice growth strategy for cosmetic and reconstructive services
Patient flow optimization and consult scheduling systems
Patient care coordinator training and sales process development
Marketing oversight and vendor management
Practice analytics, KPI tracking, and performance reporting
Staff training and team accountability systems
Workflow development and operational SOP creation
Cross functional project management for plastic surgery practices and departments
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Over 15 years of experience in healthcare operations and consulting
More than a decade focused on the business of plastic surgery
Consulting with private practice plastic surgeons and hospital affiliated programs
Experience supporting cosmetic surgery growth initiatives
Implementation of operational systems that support practice scale
Collaboration with surgeons, administrators, marketing teams, and plastic surgery billing teams
Development of patient journey frameworks that improve conversion and retention
Management of complex practice projects including startups and expansion initiatives
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Background in healthcare administration and practice operations; focus in plastic surgery and urgent care.
Healthcare industry experience since 2009
Over ten years working specifically with plastic surgery practices
Director of Consulting and primary consultant at PS²
Leads PS² marketing strategy and client relationships for consulting engagements
Known for a honest hands on, execution focused consulting style that translates strategy into operational improvements
Most Practices Do Not Have a Demand Problem
Most plastic surgery practices have demand. The challenge is what happens next, how that demand converts into consults and surgery.
Performance is often limited by what happens between inquiry, consult, and surgery, and where opportunities are lost within that process.
We help practices bring structure, visibility, and accountability to the systems that drive patient flow and conversion.
Where inquiries are lost before they become consults
How consult structure and coordination impact conversion
Gaps in follow-up, scheduling, and patient flow
Limited visibility into performance metrics and decision-making
How operational structure impacts efficiency and revenue
Ensuring the right people are in the right roles to support performance
What Is Plastic Surgery Practice Management?
Plastic surgery practice management refers to the coordination of operational and administrative functions within a plastic surgery practice.
In reality, it is the system behind how a practice performs day to day, including how patients move through the practice, how teams operate, and how decisions are made.
This includes areas such as scheduling, consult flow, staffing, financial performance, and patient coordination. When these systems are not structured or measured, performance becomes inconsistent and difficult to manage.
At PS², practice management means building the structure, visibility, and processes that allow practices to operate more efficiently, improve performance, and create a more consistent patient experience.
Why Practices Hire Us
Most plastic surgery practices don’t have a demand problem, they have a performance problem.
They are busy, but not as profitable, efficient, or consistent as they should be.
Strong demand but low consult-to-surgery conversion
Inquiries are coming in, but too many patients are not moving forward with surgery.Revenue not matching patient volume
The practice is busy, but financial performance does not reflect the level of demand.Unclear patient flow from inquiry to surgery
There is limited visibility into where patients are dropping off and why.Inefficient scheduling and follow-up processes
Missed opportunities due to gaps in communication, timing, and consistency.Staff roles lack structure and accountability
Team members are working hard, but expectations, ownership, and performance metrics are unclear.Startup or growth without a clear operational foundation
The practice has launched or is scaling, but systems were not built to support long-term performance.Difficulty balancing cosmetic and reconstructive workflows
Competing priorities create inefficiencies that impact both patient experience and revenue.
We help practices identify where performance is breaking down and implement structured systems that improve conversion, increase efficiency, and drive measurable revenue growth.
Ready to Take a Closer Look at Your Practice Performance?
If you are evaluating how your practice converts demand into surgery, we can help you understand what is working, where opportunities are being lost, and how performance can be improved through more structured systems.
Our work focuses on bringing structure, visibility, and consistency to the systems that drive performance every day.